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Member Profile

Gerry Brown (44 Yrs in the industry)
Chief Customer Rescue Officer
The Customer Lifeguard
     (Verified Admin.)
Past:Genesys Telecommunication Labs
Bell Canada
105 Connections

   

Company Details

The Customer Lifeguard, is on a on a mission to rid the world of bad customer service and knows that delivering a great customer experience isn’t just a “nice to have”, but a serious contributor to the bottom line.

https://thecustomerlifeguard.co.uk
 
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Editorial Contributions

We know that the last few years have been challenging for many businesses, but we wanted to know why in particular it has been so with the Contact Center industry - and who best to ask but industry professionals.
February 2, 2010 5:00 AM
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The last several years have been rather challenging for all business sectors, and while on the teeter-totter of recovery, we are still unsure how the future will affect us. We asked contact center industry professionals what has been some of the greatest challenges of the past 12 months.
January 22, 2010 5:00 AM
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#contactcenterworld @rajwadhwani #winnersneverquit Looking forward to a great 4 days at CCW London
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May 22, 2017 9:42 AM
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Raj Wadhwani ContactCenterWorld
(Verified Admin)
Esteban Creasey ContactCenterWorld
(Verified Admin)
Meltem Karateke IMI Conferences
Partha Pratim Das Muktodhara Technology Limited

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Bad customer service affects us all every day and it can cost companies millions in lost revenue and... Read More...
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Great historical figures that perform daring deeds, live exemplary and inspirational lives... Read More...
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Measuring customer satisfaction is often as unreliable as election polls. The gap between what peopl... Read More...
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Join professionals in the CX and contact center world at our online Expo, part of the 15th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices event.

Attending the EXPO is FREE to any member of our association and you can me... Read More...
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