Trimming the fat and finding new and better ways to do business is something we're all challenged. ContactCenterWorld.com asks: What tip or piece of advice would you give to a contact center leader who is under pressure from the board to cut costs when you know it will affect customer service? November 13, 2015
The attitude of any customer can affect the way you treat them. ContactCenterWorld.com wanted answers by asking: What is the best way to determine which are your best and worst customers and how should you change the way you service them? November 12, 2015
Achieving so-called "industry standards" when it comes to customer service may not necessarily be the way to go in your contact center. Members world wide from ContactCenterWorld.com were eager to share some helpful hints and tips after we asked: Can you share a tip or two on how to set service leve... November 11, 2015
I am looking for an award winning tech support contact center willing to share things they have done to improve performance and processes. If you are in the midwest, United states, please let me know ... (view more) August 26, 2014 12:21 PM
Gloria why dont you come to our Vegas conference - ALL speakers are award winning centers! August 26, 2014 4:43 PM EST
Alorica - Alorica’s Andy Lee, Chairman & CEO and Chris Crowley, Chief Commercial Officer, share about the company’s market leadership and 2019 trends and strategies during Alorica’s 2018 Analyst Day. #DiscoverAlorica
Centro Global Solutions - Our business process management services include full management of booking support for travel & leisure firms. Our services also extend beyond this to cover loyalty programs and overall sales management.