Trimming the fat and finding new and better ways to do business is something we're all challenged. ContactCenterWorld.com asks: What tip or piece of advice would you give to a contact center leader who is under pressure from the board to cut costs when you know it will affect customer service? November 13, 2015 5:00 AM
The attitude of any customer can affect the way you treat them. ContactCenterWorld.com wanted answers by asking: What is the best way to determine which are your best and worst customers and how should you change the way you service them? November 12, 2015 5:00 AM
I am looking for an award winning tech support contact center willing to share things they have done to improve performance and processes. If you are in the midwest, United states, please let me know ... (view more) August 26, 2014 5:21 PM
Gloria why dont you come to our Vegas conference - ALL speakers are award winning centers! August 26, 2014 4:43 PM EST
Welcome to Europe’s leading call & contact centre event, showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world! Read More...