I had climbed my career ladder from Contact Center Agent up to now managing my own company. My current objectives to equip Contact Center professional Indonesia with the right Contact Center Skill and Knowledge with worldwide benchmark standard but customized with Indonesian personality. My first passion with Contact Center Industry was back in Year 1996 joining a telecommunication contact center. I wrote few articles at milist, magazine, held few sessions within Indonesian community. I was involved heavily as the ‘Coordinator and Formulator’ of Quality of Service (QoS) Regulation for Telecommunication Industry in Indonesia under Kemkominfo (goverment body in Indonesia) initiative, I am an open person to discuss and sharing my knowledge to other professionals with positive spirit in upgrading all level of contact center professionals. I introduce ‘Library on the Sky’ to support my colleague by offering books, whitepaper and reports. I was Fully Certified CIAC Management Consultant in Y2008 (CCMC), completed my COPC Registered Coordinator in the same year, earn COPC Six Sigma Yellow Belt in Year 2010 and I am exposed to ISO 9001/2008 training and audit. I was covered in “Who’s who” article at SWA Magazine in Year 2009 with a unique brand in the local market as: ‘Professor Call Center’. The same magazine also featuring special article about myself with regards to the Contact Center Certification and accompany with testimonials from my colleagues such as Halo BCA, Bank Permata, Bank Mandiri, Leading insurance and others. I develop this ContactCenterIndonesia website to share all practical ideas and thinking on contactcenter. With hope that my contribution will bring support, help and good to all ContactCenter Professional in Indonesia, that all service delivery across industry becoming better and increase their level of knowledge and skill.