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I am the CEO of ScreenSteps, a knowledge base and agent enablement platform. I help businesses in highly regulated industries maintain compliance by ensuring that their customer-facing employees always follow the correct procedures and give the right answers to their customers. I do this by leading a software and consulting business that allows customer-facing employees to receive just-in-time guidance through simple and complex procedures.
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
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