WHO WE ARE IAC is a BPO that focuses on online, SMS, AVM and Call Centre marketing solutions. There are three dimensions to our business model being: • Consumer data and analytics • Own executions channels being AVM, SMS and email gateways • Call centre solutions WHAT WE OFFER We provide outsourced call centre solutions for inbound/outbound and international campaigns. Our call centre systems micro manage and incentivise agents to ensure that management has a technology driven pulse under their fingertips. Our call centre solutions are designed to cater for any campaign and includes, data, leads, agents’ recruitment and management and full turnkey call centre solutions and superior reporting. No campaign to big or to small, we do it all! EXPERIENCE Driving profitable growth in competitive sectors through proactive operational and business development capabilities. Adopting a consultative selling approach to ensure specific client and organisational requirements are met, whilst focusing on exceeding expectations for service quality. By instilling a culture of team work in agents and empowering them to reach their full potential through training and coaching, IAC delivers and provides the best possible service to clients whether they are large corporates or the general public. Through innovative strategies IAC has successfully managed major projects that have enhanced brand impact and visibility.