I am the founder and CEO of Promethee Consultants, a consulting firm specializing in strategy, management, and organization for contact centers. We help our clients transform their operations and create the Customer Experience of the future, by integrating people, process and technology. What makes us different from other firms: we are business people serving other business people. •We love technology and we are good at it. We love new technologies not for what they are but, more for what they do and the results they bring. We are very focused on achieving our client’s business goals. •At Promethee, all our consultants have hands-on experience in contact centers, in large organizations. We know what running and transforming call centers looks like because we have done it in the past. •While we work on integrating people, process and technology, we are very clear on what makes a transformation successful: people. Our approach is to partner with our clients and work hand in hand with their clients to help lead and manage the change.