- Manage the customer insights and innovation initiatives, develop and execute a three facets initiatives implemented across government of Dubai - Manage Government Innovative team include (Suggestions, Complaints, Mohamed Bin Rashid Majlis, and the Executive Council Grievance - Developed Contact Centres standards and assessment for performance conformance implemented across Government of Dubai Contact Centres. - Planning, managing and executing assessment cycles, starting from services selection, implementing the tools and techniques, assessors’ selection, assessment plans, awarding and event management - Train, support and monitor the initiatives and projects execution to optimize governments of Dubai organizational efficiency and customers centricity - Project management office and account manager for Services improvement execution in the Government organizations cycles, including Agenda no 1, initiatives, delivery channels, that aimed at implementing Dubai Model methodologies, best practices and qualifications for award. - Contributor for achieving Dubai Model objectives for implementing Global Star Rating Program in governments of Dubai and assessment cycle. - Assessor for Dubai Models, Dubai Excellence Programs and 4Generation program. - Contribute in building and cascading department policies, strategic objectives and KPIs - Organizer of conferences, forums and workshop knowledge sharing for service improvement leaders on innovative program techniques and how to steer the organization towards sustainable excellence - Speaker in workshops, forums and conferences and professional trainer.
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