Sanlam was established in 1918 and is a leading financial services group in South Africa. It demutualised in 1998 and is listed on the JSE Securities Exchange in Johannesburg and on the Namibian Stock Exchange. The corporate head office is responsible for the Group’s centralised functions which include strategic direction, financial and risk management, group marketing and communications, group human resources and information technology, corporate social investment and general group services.Please Login (add)
There’s the old adage that no matter how good you think you are, someone out there is still better. This not only applies to the individual but the business community as well. To stay competitive, contact centers must continually find ways to improve service and work conditions. What other areas ... July 22, 2009 5:00 AM
The rate of attrition is usually listed as a top problem in contact centers. Not only is training new recruits expensive, but the loss of experienced agents is also detrimental. Why do agents leave? Most list a lack of motivation for the job as a primary reason. Industry professionals share with... July 17, 2009 5:00 AM
The Call and Contact Centre Expo is Europe’s leading event for forward-thinking contact centre and customer experience professionals, showcasing the latest tools, strategies and innovations that are shaping the future of the industry. On the 21st and... Read More...