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Member Profile

Herny Novianti (10 Yrs in the industry)
Customer Service Profesional
PT Bank Central Asia Tbk
311 Connections


About Me, My Hobbies & Interests!

3 years ago I start my job in this contact center with first step as a single skill agent for banking transaction only, after 6 month I have been promoted as a multi skill agent not only for banking transaction but also for credit card transaction because of my work achievements. How lucky I am has been choosen as a priority agent on my second year while others began a multi skill. As a priority agent who handled the prime customers, I have won 1st place in our internal competition called "SMART motivation award" for 3 months in a row. Because of this continuous winning, my company give me trust to compete for national competition and I can prove it as the best national customer service 2014 in my country. As a winner for those competition, my company give me a reward as a role model and brand ambassador for the company profile in 2014. And its a prestige for me. Now, I one step ahead to the international level through this prestigious event "the contact center world". I am so grateful for every chance that given to me to represent good will for my company

Company Details

BCA was first founded on 21 February 1957 as Bank Central Asia NV. A lot of things have happened since then-the most significant of all being perhaps the Asian monetary crisis in 1997.

Although this crisis had a tremendous impact on Indonesia's entire banking system, in particular it affected BCA's cash flow and even threatened its survival. Panic rush forced the bank to seek assistance from the Indonesian government. The Indonesian Banking Restructuring Agency (IBRA) took over BCA in 1998.

Thanks to its management's business sagacity and shrewd decision making, full recovery was accomplished later in the same year. In December of 1998, third-party funds were back at the pre-crisis levels.


Personal Board

Message of support to PT. Bank Central Asia, Tbk
"Great company
Great people
Great job

Let's show our golden heart to the world :)"

October 21, 2015 11:08 PM

June 28, 2015 10:23 AM

Personal Awards

ContactCenterWorld - Top Ranking Performers Awards APAC 2016: Ranked #2 for Best Customer Service Pr...
(view more)

May 21, 2016 12:01 AM

ContactCenterWorld - Top Ranking Performers Awards World Finals 2015: Ranked #2 for Best Customer Se...
(view more)

November 6, 2015 12:00 AM
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