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EXECUTIVE MEMBER
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Member Profile

EXECUTIVE MEMBER
Heverton Anunciação (26 Yrs in the industry)
CRM, Data, Digital Transformation and CX Project Manager, Mentor
Universidade do Consumidor
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About Me, My Hobbies & Interests!

Heverton Anunciação, considered the #1 influencer in the world in CRM and CX by the Thinkers360 network and elected among the 30 Customer Service gurus in the world by the Global Gurus site. He has been a juror for the ABT and CMS customer service awards. He is one of the world's leading authors, consultants, speakers and writers on CRM, CX, and Data Science.

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Universidade do Consumidor - The Consulting, Courses, Products, Services and Content Marketplace focused on the Client and Consumer under the curatorship and management of Heverton Anunciação
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In 1985 was created the first Reengineering based in product, now, I created the Reengineering 2.0 based in CX
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