Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Sefanaia Silimaibau
Supervisor Quality Assurance & Trainer
Diana Syahriyanti
Contact Center Departement Head
Olga Fedorova
Customers Operations Director
Heriadhi Waskitho
Quality Auditor

Member Profile

Heverton Anunciação (26 Yrs in the industry)
CRM, Data, Digital Transformation and CX Project Manager, Mentor
Universidade do Consumidor
     (Verified Admin.)156 Connections



About Me, My Hobbies & Interests!

Heverton Anunciação, considered the #1 influencer in the world in CRM and CX by the Thinkers360 network and elected among the 30 Customer Service gurus in the world by the Global Gurus site. He has been a juror for the ABT and CMS customer service awards. He is one of the world's leading authors, consultants, speakers and writers on CRM, CX, and Data Science.

Company Details

Universidade do Consumidor - The Consulting, Courses, Products, Services and Content Marketplace focused on the Client and Consumer under the curatorship and management of Heverton Anunciação




Editorial Contributions

In 1985 was created the first Reengineering based in product, now, I created the Reengineering 2.0 based in CX
October 8, 2019

About us - in 60 seconds!

Search for Members

Contact List

Raj Wadhwani 🍁 ContactCenterWorld
(Verified Admin)
Sefanaia Silimaibau Vodafone Fiji Pte Limited
Elif Diplen Birol ContactCenterWorld
(Verified Admin)
Christina Dickhans Yactraq Analytics
Laura Collins
Sharon Price ContactCenterWorld
(Verified Admin)
Showing 1 - 7 of 156 items

Personal Blog

  The Importance of Recognizing that Not Every Employee Likes Dealing with Customers In an inc... Read More...
  The Origin of the Customer Success Concept: Valuing Relationships Beyond the Transaction The ... Read More...
Showing 1 - 3 of 10 items
Submit Event

Upcoming Events

The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =