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Member Profile

Irene Ponce
Operations Manager
Easybee

NEW!

About Me, My Hobbies & Interests!

I have worked almost 10 years in the contact center industry as an agent, a team leader, coach and now as an Operation Manager. At my current work place, It's basically a start up, when we started over 4 years ago there was only the owner and me, with no clients. I had the opportunity to apply everything that I have learned in other centers to create protocols, reports, HR and training manuals, Quality standards and many more.

Company Details

Easybee

Easybee is a virtual answering service provider based in Miami, with offices in El Salvador. Their team of fewer than 10 works exclusively with small businesses, a majority of which come from the legal or real estate industries. They specialize in non-voice BPO/back office services and voice services.