I have worked almost 10 years in the contact center industry as an agent, a team leader, coach and now as an Operation Manager. At my current work place, It's basically a start up, when we started over 4 years ago there was only the owner and me, with no clients. I had the opportunity to apply everything that I have learned in other centers to create protocols, reports, HR and training manuals, Quality standards and many more.
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
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