EXECUTIVE MEMBER
İsmail Karakas (17 Yrs in the industry)Founder
Academy Call Center(Verified Admin.)14 Connections
İsmail Karakas (17 Yrs in the industry) Academy Call CenterI started my career as Florence Nightingale Hospital Call Center officer. Within 2 years, I worked as a Team Leader and Call Center Manager, respectively. I worked as Florence Nigtingale Hospital Call Center Manager for 1 year. As of July 2010, I started my duty as Medicalpark Bahçelievler Hospital Call Center Assistant Manager. As of October 2011, I made presentations on the response of Istanbul and Bursa hospitals calls by the center, personnel recruitment, personnel training, call center program reporting and the new formation. I performed the call center installations of hospitals. At the same time, I took part in the establishment and management of external call organizations such as Sales Operation, Patient Follow-up Center Operation, etc. As of March 2016, I have been working as the Call Center Group Manager in Kolan Hospitals Group. In Kolan Hospitals Group, I set up the Call Center, recruited Inbound and Outbound personnel, established the Sales and CRM teams. I am producing projects. After working as a Contact Center consultant at All Hyigene Company as of November 2018, I established the KRK Academy Call Center Training and Consulting company as of January 2020. Currently, we have a team of 30 people who manage the Call Centers of 5 Hospitals and we provide call center consultancy to 4 hospitals.
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