I started my career as Florence Nightingale Hospital Call Center officer. Within 2 years, I worked as a Team Leader and Call Center Manager, respectively. I worked as Florence Nigtingale Hospital Call Center Manager for 1 year. As of July 2010, I started my duty as Medicalpark Bahçelievler Hospital Call Center Assistant Manager. As of October 2011, I made presentations on the response of Istanbul and Bursa hospitals calls by the center, personnel recruitment, personnel training, call center program reporting and the new formation. I performed the call center installations of hospitals. At the same time, I took part in the establishment and management of external call organizations such as Sales Operation, Patient Follow-up Center Operation, etc. As of March 2016, I have been working as the Call Center Group Manager in Kolan Hospitals Group. In Kolan Hospitals Group, I set up the Call Center, recruited Inbound and Outbound personnel, established the Sales and CRM teams. I am producing projects. After working as a Contact Center consultant at All Hyigene Company as of November 2018, I established the KRK Academy Call Center Training and Consulting company as of January 2020. Currently, we have a team of 30 people who manage the Call Centers of 5 Hospitals and we provide call center consultancy to 4 hospitals.