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Member Profile

Iulian Bacain (18 Yrs in the industry)
VP of Sales and Marketing
Conectys
2 Connections

NEW!

About Me, My Hobbies & Interests!

I am helping business leaders to implement scalable outsourcing solutions that save money and reduces customer effort in a global environment.

Through tailored assessment, I pinpoint areas of opportunity where outsourcing could be instrumental for Customer Experience and cost savings.

If you would like to understand how partnering with a leader in multilingual and multicultural outsourcing can be beneficial for your business, please get in touch.

Company Details

Conectys

UGC Moderation and Customer Experience solutions in 35+ languages, 24/7.

Conectys is a global BPO providing specialized solutions that reduce costs and increase speed to market for its clients.

The company combines talented multilingual teams with proven processes and technology to deliver User Generated Content (UGC) moderation and Customer Experience (CX) solutions including customer service, technical support and virtual assistant packages in over 35 languages, 24/7/365.

All services are powered by ConectysOS - the company's Contact Center SaaS platform. ConectysOS (an industry-recognized Automation Project of the Year finalist) is designed to bring value to clients with standard features connecting quality monitoring, workforce management and real-time views, a robust CRM, with automated reporting and data analytics and customer insight for an all-in-one PCI DSS compliant Customer Management System.

Conectys has 10 facilities across the globe, including in the U.S., Belgium, Romania, Portugal, Poland, Turkey, Taiwan and the Philippines, providing a global footprint and international scale to high-tech, retail, telecommunications, finance, travel, hospitality, gaming and entertainment companies.

Conectys is ISO 9001:2015 certified and PCI DSS Compliant.