Tratum Tech is an IT Company Provider provides Call Script Builder which is an Agent interface solution combined with Workflow based scripting tools enables implementation of Complex process and navigation for effective call handling. This is a completely web based and multi-tenant application.
Tratum CallScriptBuilder is a CTI integrated agent script/workflow building solution for Contact Centers, which helps in improving efficiency, increase First Contact Resolution ( FCR) , cut down Average Handle Time (AHT) and reduce training time. As a designer, you can quickly build web based scripts or applications that pops up along with the call, either Inbound or Outbound. It supports direct database dips with Microsoft SQL Server, Oracle and MySQL databases and also supports a number of integration techniques like web services, adapters, server side scripts, client side scripts etc for easy integration with external applications.
It is multi-tenant ready and can be deployed either by hosted providers or on premise by end clients. Currently our product is integrated with Avaya, Cosmocom, Oracle CCA , Cisco UCCX and a number of AsterisPlease Login (add)