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Sometimes, a simple word of advice is all it takes to improve customer service dramatically. We asked industry professionals for their top tips regarding personnel in relation to improving customer service, and we got many pearls of wisdom to share. April 23, 2010 5:00 AM
We asked contact center professionals whether they could recall a really good customer experience they had recently - where they were literally wowed by the service they had received. April 15, 2010 5:00 AM