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Member Profile

Jacque Lim (18 Yrs in the industry)
First VP, Group Head of Operational Excellence
UOB
Past:AirAsia
American Express
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About Me, My Hobbies & Interests!

Chartered Quality Professional, Ops &. CX curator, piloted digital, loyalty and omni channel servicing since 2004. Customer Experience curator, appointed judge for yearly Contact Centres World Top Performers Awards and often featured as key speaker for many Customer Experience conferences. Has over 18 years of expertise in curating the best operations and customer experiences across business segments from financial, aviation, loyalty, travel medical and security, telecommunications, super affluent lifestyles regionally and globally. Piloted many successful initiatives on VOC, NPS, CSAT, loyalty programs, value added services, retention, product development and digital servicing for MNC companies such as American Express, International SOS, Aspire Lifestyles and AirAsia.

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United Overseas Bank Ltd

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Editorial Contributions

It’s been a year since many of us had to change the way we work. for some the rapid change to a work from home team went smoothly, for others it was more of a challenge. Some lessons were hard. Some things worked well, some not so well. A year ago we asked members around the World about their experi...
May 10, 2021
 479 
Lastly, any other comments or opinions you can share about the effects of this pandemic on your business or the people working in your company?
May 4, 2021
 2722 
Many people were concerned about security of information with remote agents - how have you handled this in your business so its not an issue?
May 3, 2021
 1886 
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Sharon Price ContactCenterWorld
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Tyler Zawacki ContactCenterWorld
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Elsa Puspitasari PT. Bank Central Asia, Tbk
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Kherianda Nadhilah PT. Bank Central Asia, Tbk
Clint Waltman Ec3
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