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Member Profile

James Moruthane
Quality Assurance Reviewer
iContact BPO
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NEW!

About Me, My Hobbies & Interests!

I would like to optimize agent retainment, upskilling, and mentorship as far as motivating agents to apply themselves, be eager to learn new things, be helpful, customer-centric, yearn to achieve more than just being an agent, and to aspire to get to the top by exposing them to different platforms, departments, and learning material to climb higher up the market food chain. I believe this approach can also inspire creative ideas within the business and/or within their personal lives.

Company Details

iContact BPO
iContact is a customer service BPO provider serving international markets, bringing with a proven pedigree in the multiple sectors we serve.

We build our solutions around our client’s bespoke needs, delivering a professional outsourced customer service solution built upon the partnership approach to all that we do for our clients.

iContact brings solutions backed by technology and human engagements.

Our ultimate goal is to deliver the very best in customer experience and first-time query resolution. As our client, you can look forward to a proactive BPO partner in iContact, where exceptional customer service, innovation and continuous improvement are entrenched philosophies.

At iContact, compelling customer service experiences are not accidental. They are engineered with the careful use of analytics-driven insights, deployment of the right technology to fit your business needs, and dedicated training that empowers our team to be passionate advocates of your brand.


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Elif Diplen Birol ContactCenterWorld
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