Silver Lining's software solutions enable organisations to pinpoint and replicate the employee skills, knowledge and attributes that drive the best business outcomes - quickly, cost-effectively and at scale
Organisations around the world use our software to transform the customer experience and achieve step-change improvements in sales performance and operational efficiencies.
Silver Lining’s solutions are deployed, at scale, enterprise-wide predominantly across contact centre (covering both in-house and outsourced operations), back-office and retail branches. Some organisations use our solutions to optimise customer experience whilst driving out unnecessary cost; others to drive sales; some for compliance and benchmarking purposes; some as a basis on which to recruit. All derive huge strategic, operational and ROI benefits and understand the value of deploying our truly unique software.
As a result, we are proud to count BT, Sky, Telefonica/O2, Carphone Warehouse, EE (Orange, T-Mobile), Elavon, EC Harris, Shangri-La Hotels & Resorts and many others amongst our prestigious global client base.Please Login (add)
Welcome to Europe’s leading call & contact centre event, showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world! Read More...