Our Prestigious 2018 Global Contact Center, Customer Service and Help Desk Awards close for entry soon!
If you want to represent the BEST in your nation in the 13th annual awards make sure your entries are submitted by 15th January 2018* (or 31st Jan if you are a corporate member or go for the premium award program)FIND OUT MORE
* note entry dates are based on where your center is located
Silver Lining's software solutions enable organisations to pinpoint and replicate the employee skills, knowledge and attributes that drive the best business outcomes - quickly, cost-effectively and at scale
Organisations around the world use our software to transform the customer experience and achieve step-change improvements in sales performance and operational efficiencies.
Silver Lining’s solutions are deployed, at scale, enterprise-wide predominantly across contact centre (covering both in-house and outsourced operations), back-office and retail branches. Some organisations use our solutions to optimise customer experience whilst driving out unnecessary cost; others to drive sales; some for compliance and benchmarking purposes; some as a basis on which to recruit. All derive huge strategic, operational and ROI benefits and understand the value of deploying our truly unique software.
As a result, we are proud to count BT, Sky, Telefonica/O2, Carphone Warehouse, EE (Orange, T-Mobile), Elavon, EC Harris, Shangri-La Hotels & Resorts and many others amongst our prestigious global client base.Please Login (add)