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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Silver Lining's software solutions enable organisations to pinpoint and replicate the employee skills, knowledge and attributes that drive the best business outcomes - quickly, cost-effectively and at scale
Organisations around the world use our software to transform the customer experience and achieve step-change improvements in sales performance and operational efficiencies.
Silver Lining’s solutions are deployed, at scale, enterprise-wide predominantly across contact centre (covering both in-house and outsourced operations), back-office and retail branches. Some organisations use our solutions to optimise customer experience whilst driving out unnecessary cost; others to drive sales; some for compliance and benchmarking purposes; some as a basis on which to recruit. All derive huge strategic, operational and ROI benefits and understand the value of deploying our truly unique software.
As a result, we are proud to count BT, Sky, Telefonica/O2, Carphone Warehouse, EE (Orange, T-Mobile), Elavon, EC Harris, Shangri-La Hotels & Resorts and many others amongst our prestigious global client base.Please Login