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Member Profile

Jane Karugi (17 Yrs in the industry)
Head OF Customer Service
DHL Express Kenya
95 Connections

NEW!

About Me, My Hobbies & Interests!

I am a leading Customer Service Expert with over fifteen years of progressive working experience in the logistics, freight and courier industry. I have ensured customer satisfaction in all the roles i have held, I am a highly capable change- agent who has consistently refined and revitalized strategies initiated change and facilitated solutions-driven team collaboration. I am proficient in leading and managing cross cultural teams, business strategy, customer experience management, service measurement and analytics, sales management, team leadership and training delivery. My experience lies in; building and executing plans and detailed requirements for multiple customer segments in diverse environments, conducting need analysis, relationship management and process improvement.

Company Details

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DHL Express (K) Ltd

DHL is part of Deutsche Post DHL. DHL is the global market provider in the logistics industry. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics, and international mail services to its customers.

DHL's global network composed of more than 220 countries and territories and more than 300,000 employees worldwide, it offers customers superior service quality and local knowledge to satisfy their supply chain requirements.

DHL accepts its social responsibility by supporting climate protection, disaster management, and education.