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Member Profile

Janine Moodley (1 Yrs in the industry)
Account and Customer Relationship Executive
DSG

Past:

Merchants SA

8 Connections

NEW!

About Me, My Hobbies & Interests!

I am in my third year of my BA Communication Science degree through UNISA. I have spent the last 13 years of career in recruitment, having joined DSG in the capacity of Account Executive in April 2022. I thoroughly enjoy my role at DSG, I have built successful relationships with my clients and my team. My very first job was as a Call Centre Agents at Merchants for the Vodacom project. I did very well during my time at Merchants and always wanted to return to the BPO space. DSG has offered me room to grow and expand my knowledge, I am part of strategic discussions and work closely with my clients to ensure both their and our business objectives are achieved. We love #DoingSomethingGreat

Company Details

Digital Solutions Group

DSG offers integrated 24/7/365 On-Demand Customer Experience Services that delivers measurable results for an Always-On World.

DSG’s unique approach across the management of people, process and technology ensures that Customer Experience solutions delivered are effective and consistent across all communications channels. This implies that our strategic goal is that of remaining cost effective and flexible including a “pay per use” model.

DSG’s substantial investment in enabling technology, processes and skilled people, result in applying Customer Experience models that deliveries a predictable monthly cost base, underpinned by committed Service Levels and supported by skilled resources.

Our operating model has seen the implementation and execution of successful Customer and Digital Experience strategies that seeks to improve customer retention, reduce the cost of service, whilst leveraging digital enablement to enhance Customer Experiences.

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