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Member Profile

Jacques Lourens
Business Developer

Expertflow
(Verified Admin.)15 Connections

NEW!

About Me, My Hobbies & Interests!

Deliver customer service by human agents and digital assistants over voice, chat, video, web and social media in parallel Multichannel/Omnichannel campaigns and CRM connectors. Power your customer interactions across all channels - voice, chat, video, web, email. The global footprint of our software extends across six continents and 33 countries.

Company Details

Expertflow

Expertflow builds software for Cisco contact centers (UCCE, UCCX or PCCE). We provide CTI integration with Oracle Siebel or Oracle Service Cloud, Microsoft Dynamics and SAP Interaction Center, adding multimedia collaboration channels and media routing such as Chat, Email, SMS, USSD, as well as multimedia outbound campaigns that can be managed directly from the CRM.

We also provide solutions callcenter supervisors, tools to plan, track and score customer interactions, finesse gadgets, reporting solutions, wallboards, SMS for Cisco contact centers, retail queuing and media recording, in addition to AI / Chat Bot.

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