Through phone and web-based data collection / analysis we find answers to business and market research questions. We help companies evaluate the quality of their customer services through telephone, email and text chat mystery shops. We provide call monitoring, auditing, verification and performance enhancement services. We also help businesses understand their customers’ and employees’ expectations, perceptions, and satisfaction through telephone and internet surveys. We’re bi-lingual and pretty damn smart about small-mid inbound and outbound sales / service programs. Our attention to detail and client responsiveness are different. We’re looking for excellent client partners that want classy, careful expansion.
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