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Jason Mercer-Pottinger (17 Yrs in the industry)
RTS Operations (Call Center) Director
Baxter
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About Me, My Hobbies & Interests!

Hello, I'm Jason Mercer-Pottinger, I'm an internationally recognized customer contact center expert. Specializing in Healthcare and direct to patient services. I have a careerlong success leading customer experience and contact center operations within Fortune 500 healthcare enterprises. My career includes championing major change initiatives, scaling operations, and utilizing new tools and standards to enhance processes. Notably, I have also played a key role in commercializing telehealth and other leading-edge support solutions to add value to both customers and patients. I'm also a blogger, podcaster, and frequent conference speaker as well as panel participant at events globally. I have a refreshing no-nonsense approach to customer experience which has enabled me to evolve as an important influencer in the contact center and CX industry. https://www.jmp-s-blog-contact-center-life.com/ Let's connect today!

Company Details

Baxter is a Global organization delivering healthcare solutions across the globe.
Everything we do at Baxter, converges at the critical intersection where products that save and sustain lives meet the healthcare professionals and caregivers who make it all happen.
Now, we support more patients through every point of their journey, with a broad set of solutions that empowers healthcare professionals to deliver smarter, more personalized care. Together, we are transforming healthcare with bold innovations that will help us realize our shared promise to improve care for all.


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