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EXECUTIVE MEMBER
Ikhwal Sidiq
Assistant Manager Trade and Remittance Services
408
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Athina Karahogiti
Global Deputy Chief Client Officer
2
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Thamer Noori
Director of Industrial Security and Safety Dept.
13
EXECUTIVE MEMBER
Eric Young
President / Contact Centre & Business Optimization Consultant
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Member Profile

Jean-Louis Viljoen (20 Yrs in the industry)
Business Intelligence Development Manager
Merchants SA (South Africa)
1 Connection

   

NEW!

About Me, My Hobbies & Interests!

I am an experienced business process outsourcing and information technology professional, leader and strategist. With almost twenty years of knowledge and lessons learned in the ICT and BPO fields I am skilled in business communications, change management, UX/Product design, and adept in editorial direction in information technology, service delivery, product and process design.
As a principal in Business Intelligence, I lead a team of ambitious talent to do and think different than the norm in order to carve a competitive edge for my company to remain relevant through technology enablement in a data driven world, supplementing business process and efficiencies.
I have been evolving my skills wearing different hats in directing technology, people and media for the greater part of 18 years and am a multi-linguist of technology driven business enablement. I speak fluent geek as an ICT professional, marketer, leader, editor, trainer, strategist, designer, salesperson and difficult client. 
I enjoy engaging with different people with different views. Having worked in aviation, retail, banking, cellular, contact centers, business process outsourcing, IT outsourcing, insurance, mobile banking, ISP and consulting fields, I believe I can offer a truly diverse band of skills and knowledge.

Company Details

Merchants is a customer management partner specialising in business process outsourcing (BPO) that delivers customer experience and customer interactions. We believe that people matter, so we focus on using the right technology to create the right experience for people.

We have been creating and managing contact centre operations around the world to blue chip clients since 1981. Our services and solutions are built on tried and trusted models, systems and processes that are based on best practice standards in the contact centre industry.

We are passionate about people.

As providers in service excellence, we set the standards for global customer satisfaction, client delight and employee engagement.

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