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Member Profile

Jean-Louis Viljoen (19 Yrs in the industry)
Business Intelligence Development Manager
Merchants SA (South Africa)
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About Me, My Hobbies & Interests!

I am an experienced business process outsourcing and information technology professional, leader and strategist. With almost twenty years of knowledge and lessons learned in the ICT and BPO fields I am skilled in business communications, change management, UX/Product design, and adept in editorial direction in information technology, service delivery, product and process design.
As a principal in Business Intelligence, I lead a team of ambitious talent to do and think different than the norm in order to carve a competitive edge for my company to remain relevant through technology enablement in a data driven world, supplementing business process and efficiencies.
I have been evolving my skills wearing different hats in directing technology, people and media for the greater part of 18 years and am a multi-linguist of technology driven business enablement. I speak fluent geek as an ICT professional, marketer, leader, editor, trainer, strategist, designer, salesperson and difficult client. 
I enjoy engaging with different people with different views. Having worked in aviation, retail, banking, cellular, contact centers, business process outsourcing, IT outsourcing, insurance, mobile banking, ISP and consulting fields, I believe I can offer a truly diverse band of skills and knowledge.

Company Details

CCW orporate MemberCORPORATE MEMBER
Merchants, a Dimension Data Group company, is a provider of bespoke outsource contact centre solutions, operating in South Africa and has a 35 year track record of delivering customers contact centre solutions for a variety of blue chip organisations, globally.
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