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About Me, My Hobbies & Interests!

Jean-Marc brings over 17 years of hands-on and senior management experience in Technology and the Contact Center industry. Responsible for Systems, Networks, Security, Compliance, Software Development and R&D, he started his career in the BPO field and has worked with an abundant of on-shore teams in North America and off-shore teams in France, India, Mauritius, Mexico, Morocco, Philippines, Romania and Sri Lanka. In addition to holding industry specific certifications from Avaya, Genesys, Cisco and Microsoft, Jean-Marc has a Bachelor of Commerce in Information Technology Management, holds the CISM (Certified Information Security Management) certification from ISACA and is also ITIL and PCI fluent.

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