nGAGEMENT uses game mechanics, social media and interactive features, machine learning, and behavioral analytics to drive performance at the agent level. Our software motivates agents to achieve their objectives by immersing them in a fun game-like environment.
The result is higher agent engagement, productivity, and satisfaction (and customer satisfaction by extension), as well as improved contact center agent recruitment, lower turnover, and a sense of community and collaboration among agents.Please Login (add)
Jean-Marc Robillard, Marketing Manager with nGUVU in Canada takes the time to speak with ContactCenterWorld.com in this candid interview. Robillard touches on a numbe of subjects including agent attrition, employee experience to deploying new technology and how it's affecting the industry in 2017.