Member Profile

Jean Michel Cateaux (13 Yrs in the industry)
Manager - Process Excellence
Aegis Outsourcing SA (PTY) Ltd
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Company Details

Aegis South Africa

As a provider in customer care and acquisition for over three decades, Aegis has a track record of introducing process and technology innovations. Today, several Fortune 500 clients trust Aegis to manage their customer interaction, back office and other routine business processes. Aegis’s culture is unique in terms of recognizing its employees as the foundation of its success. We invest in our people because we recognize their importance in our partnerships with clients. In the virtual business environment, there is no difference between your team and ours; more importantly, there is no difference between your customer and ours.

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Editorial Contributions

Customer Service - Better Or Worse Than A Year Ago?

We asked members "Do you feel the service you personally get as a customer is better or worse than it was a year ago?"

Some members told us. Read their comments:
February 14, 2018 5:00 AM