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JEllis Enterprises, LLC was created as a single source of expertise to help financial institutions become secure from Cybersecurity threats and to maximize efficiency from Customer Service center operations.
Cybersecurity threats are top of mind for all executives in today's environment and the rise in data breach occurrences is daunting. The problem is that most organizations see Cybersecurity as an IT issue rather than a business exposure problem. We help businesses identify, prioritize, mitigate and remediate risk through a comprehensive Cyber maturity assessment process that spans an entire organization.
In addition, Customer Service seems to have lost its edge. Most organizations continue with the same process over and over expecting improved results often leading to Associate and Leadership churn. With the ongoing cycle of changes occurring throughout Financial Services, from economic cycles to Fintech disruption, customer engagement is an imperative business function that must perform at an optimal level. By embedding a tailored Management Operating System that involves, Leader training and skill certification, Collector/Associate training and call skill certification, proprietary performance measurements, and an in house process for sustaining high performance we are able to help organizations maximize and sustain performance and ROI from their call center operations.Please Login (add)
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