Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Member Profile

Jeff Vahrenwald (1 Yrs in the industry)
VP of Marketing

Vistio
(Verified Admin.)58 Connections

NEW!

About Me, My Hobbies & Interests!

I’ve spent my career at early-stage companies and transitioning organizations, establishing overall marketing strategy and building programs that grow brands, acquire new customers, and increase revenue.

Company Details

Vistio

Turning your agents into seasoned pros doesn’t have to be complicated. Vistio’s live on-screen guidance eliminates guesswork and stress so your agents can confidently, quickly, and accurately resolve any customer inquiry. Through interactive and rules-based scripting, Vistio puts the right answers at your agents’ fingertips right when they need it—allowing them to confidently navigate interactions, regardless of their experience level.

The result is specific and measurable improvements in your KPIs in just 90 days, and ultimately uniform and accurate customer service, an improved agent experience, and greater control over your contact center performance.

CONTACT US

(add)

CCWorld-TV

CCW TV PROGRAMMING

NOW PLAYING
Starting on the hour every hour today

How To Be A Brilliant Supervisor - Keith Pegarido at Realpage (USA)

WATCH

Coming up this Week

10 Tips For Project Managers - Keia Laturiuw BNI (Indonesia)

May 18

RealPage Contact Center Best Practices (USA)

May 19

Amazing Community Spirit Enhances Contact Center Performance at Merchants (South Africa)

May 20

Contact Center Practices At AIA (Malaysia)

May 21

How To Be A World Class Sales Professional - Anisa Puji Lestari (Indonesia)

May 22

How To Supervise A Team - Ha Nguyen Thi Thanh (DHL Vietnam)

May 23

Editorial Contributions

Quality Scores and CSAT: The Oil and Water of Contact Center Management

Shouldn’t Quality scores and CSAT be closely tied together? Well, that’s not normally the case. And here’s why.
January 11, 2022

2591

The 1¢ Piece of Paper that is Costing your Contact Center Millions

Every time one of your agents puts up a sticky note, you should consider that a symptom that there is a breakdown in your customer service process. And those breakdowns can stand between you and the ideal customer experience.
January 3, 2022

418