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Member Profile

Jennifer Algie (16 Yrs in the industry)
People Director
Merchants SA (South Africa)

NEW!

About Me, My Hobbies & Interests!

Jennifer is no ordinary People Director. With years of operational management experience under her belt, she brings a unique perspective into understanding how to deliver world class customer experiences through effective people development and empowerment. A qualified and experienced teacher, Jennifer’s strong service ethic combined with a successful record in developing contact centre operations, enables her to deliver effective solutions that meet customer and operational objectives. Passionate about youth development and creating meaningful futures for every individual, Jennifer leads the People function where she is responsible for all areas that focus on supporting Merchants’ exceptional people – from attracting the right talent to developing and supporting every person in the business. Where others see problems, Jennifer sees opportunities to meet business objectives, while ensuring best practice and driving economic and social value for South Africa. By developing the leaders of the future, her core belief is that service excellence is achieved by ensuring the right people in the right job, and encouraging the right passion and attitude through a strong people-focused culture. Tenure with Merchants: 12 years Years of Customer Management Experience: 20

Company Details

Merchants SA (South Africa)

Merchants is a customer management partner specialising in business process outsourcing (BPO) that delivers customer experience and customer interactions. We believe that people matter, so we focus on using the right technology to create the right experience for people.

We have been creating and managing contact centre operations around the world to blue chip clients since 1981. Our services and solutions are built on tried and trusted models, systems and processes that are based on best practice standards in the contact centre industry.

We are passionate about people.

As providers in service excellence, we set the standards for global customer satisfaction, client delight and employee engagement.