Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Member Profile

Jennifer Algie (16 Yrs in the industry)
People Director
Merchants SA (South Africa)

NEW!

About Me, My Hobbies & Interests!

Jennifer is no ordinary People Director. With years of operational management experience under her belt, she brings a unique perspective into understanding how to deliver world class customer experiences through effective people development and empowerment. A qualified and experienced teacher, Jennifer’s strong service ethic combined with a successful record in developing contact centre operations, enables her to deliver effective solutions that meet customer and operational objectives. Passionate about youth development and creating meaningful futures for every individual, Jennifer leads the People function where she is responsible for all areas that focus on supporting Merchants’ exceptional people – from attracting the right talent to developing and supporting every person in the business. Where others see problems, Jennifer sees opportunities to meet business objectives, while ensuring best practice and driving economic and social value for South Africa. By developing the leaders of the future, her core belief is that service excellence is achieved by ensuring the right people in the right job, and encouraging the right passion and attitude through a strong people-focused culture. Tenure with Merchants: 12 years Years of Customer Management Experience: 20

Company Details

Merchants is a customer management partner specialising in business process outsourcing (BPO) that delivers customer experience and customer interactions. We believe that people matter, so we focus on using the right technology to create the right experience for people.

We have been creating and managing contact centre operations around the world to blue chip clients since 1981. Our services and solutions are built on tried and trusted models, systems and processes that are based on best practice standards in the contact centre industry.

We are passionate about people.

As providers in service excellence, we set the standards for global customer satisfaction, client delight and employee engagement.

            (add)  

About us - in 60 seconds!

Personal Awards

ContactCenterWorld - Top Ranking Performers Awards EMEA 2018: Ranked #1 for Best Contact Center Exec...
(view more)

May 11, 2018 12:00 AM
Submit Event

Upcoming Events

The 17th Annual Best Practices and Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies! Read More...
 5533 
Showing 1 - 1 of 5 items

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =