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Member Profile

Melanie Longdon (19 Yrs in the industry)
Senior Vice President, Transformation
LivePerson
     (Verified Admin.)
Past:Liberty Global
Convergys
Transcom
Freelance
Sitel

NEW!

About Me, My Hobbies & Interests!

Mel’s focus at LivePerson is helping our customers become conversational businesses, achieving the consumer experience and operational benefits this transformation brings. Mel and her team bring their operational know-how and leadership to customers across their transformation journey, from planning through the transformation’s ongoing execution. Mel brings more than 20 years’ experience in operating large-scale customer service and sales organizations and is driven by a passion for operational excellence. Prior to LivePerson, Mel served as Head of Customer Experience at Liberty Global, the world’s largest international TV and broadband company with operations in 10 European countries. Mel has also held senior executive positions within the Business Process Outsourcing (BPO) industry, operating major contact center operations for multiple Global 1000 brands.

Company Details

LivePerson makes life easier by transforming how people communicate with brands. Our customers use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their consumers.

https://www.liveperson.com
 
               

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Editorial Contributions

In the new world of customer care, where changing expectations have transformed how brands and their agents interact with customers, the core metrics you use to track your performance need to be transformed as well.
September 20, 2019 5:00 AM
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