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Member Profile

Jenny MacLean
Marketing Manager
Sytel Ltd.
6 Connections

Company Details

Sytel Limited delivers secure, resilient IP telephony infrastructure software for carriers, enterprises and hosted/ cloud contact center providers, connecting and managing calls and media sessions, without boundary. Sytel solutions provide high-volume routing and media processing on a distributed host-based platform, and are driving inbound, outbound and blended telephony and other media types in over 50 countries. Their toolset delivers advanced capabilities to subscribers via the web, including scripting of call processing, real-time reporting and configurable dashboards.

https://www.sytel.com
 
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Editorial Contributions

Sytel and Afiniti Partner to Bring AI Products to the Contact Center to Enhance Agent Performance and Improve Customer Experience
March 5, 2019 3:35 AM
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The Sytel AI Dialer takes its machine learning capabilities and hence the dialer performance to a new level.
June 19, 2018 3:43 AM
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In their recent Policy Statement, the UK Regulator Ofcom, have withdrawn the 3% safe harbour for aba... Read More...
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We all know the familiar saying; if you can’t measure it, you can’t manage it – he... Read More...
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This month Sytel is pleased to host an outside contributor; Richard Dearing, an experienced tel... Read More...
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