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Member Profile

Jephin Mathew (17 Yrs in the industry)
Head of Operations
Dubai Technologies
     (Verified Admin.)
Past:Tafaseel BPO
Burjeel Holdings
America Online
263 Connections



About Me, My Hobbies & Interests!

With an illustrious 17+ year career as a CX Leader, my steadfast dedication revolves around nurturing profound customer loyalty through the adept orchestration of the dynamic interplay between cutting-edge technology and customer experience. In my perspective, much like the mesmerizing performance of a symphony, every touchpoint within the customer journey should effortlessly harmonize, crafting experiences that are not only effortless but also imbued with deep emotional resonance. From the very inception of those initial interactions to the crescendo of unforgettable conclusions, my expertise lies in the meticulous curation of coherent and consistently exceptional experiences that leave an indelible mark on our clientele's memories. As the current Head of Operations at Dubai Technologies, I have successfully steered a diverse portfolio of projects across the Public Sector in the Middle East. My role embodies the voice of the customer, prioritizing the creation of seamless journeys and the cultivation of enduring stakeholder relationships. ✅ 17+ Years CX Leadership ✅ CCXP, COPC, PMP Certified ✅ ISO Internal Auditor ✅ MBA ✅ Panel Judge at International CX Events

Company Details

Dubai Technologies is a provider of Integrated Telematics, ITS, IT, and CX Solutions in the region. With a track record spanning 28 years, we have established ourselves as a trusted company dedicated to meeting all your business solution needs. Our comprehensive and innovative offerings are backed by information technology. We excel in leveraging the latest technologies such as Big Data, AI, IoT, and Machine Learning to accelerate the digital transformation journey, resulting in enhanced customer experiences for the services and products you deliver.


About us - in 60 seconds!

Industry Champion!

Latest Voter Comments - why they want this individual to win!
I have a good experience with Jephin mathew
March 6, 2024 2:27 PM
We work together for couple of years and I like his work style, his way of dealing is something special
March 4, 2024 9:12 AM
Very talented.
March 4, 2024 8:41 AM
he is a great leader and deserve to be recognized.
March 4, 2024 7:02 AM
Jephin Mathew is an inspiring Leader who has excellent Management skills, professional, well respected, extremely knowledgeable, team player, ensures quality service is achieved.
March 2, 2024 12:28 PM
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Raj Wadhwani 🍁 ContactCenterWorld
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Rafal Jarosz
(Verified Admin)
Naif Almogbel ccc by stc
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March 21, 2024 2:54 PM EST

That's wonderful. 😊

March 24, 2024 10:30 PM EST

Raj Wadhwani 🍁 | ContactCenterWorld

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March 14, 2024 6:48 AM EST
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