
Head ITeS , BPO

(Verified Admin.)18 Connections

Working in BPO, KPO, IT, ITeS industry for over 20 years , I am an entrepreneurial and results driven senior leader, proficient in building, growing BPO businesses. Over two decades of experience and demonstrated track record of building efficient process oriented, customer focused call center teams and transforming key accounts, driving process automation, delivering top line and bottom-line growth. I have been privileged to work with outstanding teams having some of the finest minds doing successful new setups, turnarounds, process transformations and offshoring. In my “me time” I love playing tennis and going for short treks.
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
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