Jim Iyoob is the Senior Vice President of Sales for Etech Global Services. Jim has over 20 years of contact center outsourcing experience in domestic and offshore inbound, outbound, and live chat operations. Jim is an industry expert in live chat sales and service with an impeccable track record of innovation and advanced business intelligence in this burgeoning area. Jim’s expertise in voice and non-voice outsourcing has enabled him to develop and implement some of the most successful, award winning outsourcing programs in the industry. Recognized as a top revenue producer and motivational leader, Jim exhibits strong team building and facilitation skills resulting in consistent success in exceeding goals and achieving corporate financial and operational results. As a leader in business development, Jim’s charter is to manage existing and new business in addition to Etech’s ecommerce division. Jim’s knowledge base combines grassroots operational know-how with a strategic, in-the-trenches approach to problem solving and delivering winning solutions that fuel strong, consistent ROI. Jim is a passionate, driven and energetic business leader with a strong desire to remain ahead of the curve in outsourcing solutions and service delivery.