Member Profile

Jim Iyoob (18 Yrs in the industry)
Chief Customer Officer
Etech Global Services
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Company Details

Etech Global Services

Etech Global Services is a provider of intelligent sales and service solutions utilizing inbound and outbound voice and web chat. We understand the importance of customer relationships. That’s why all of our solution strategies are driven by the ‘voice of the customer’. Our stringent QA process ensures an ever-improving customer experience. We also gather critical business intelligence data from each customer interaction. And we do everything with the highest integrity and quality possible. These differences allow us to provide industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable our clients to increase revenue and delight their customers.

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Editorial Contributions

We Asked How Do You Intend To Improve Your Contact Center In 2018?

We asked members How do you intend to improve your contact center in 2018?

Read what some of them told us!
February 15, 2018 5:00 AM

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Customer Service - Better Or Worse Than A Year Ago?

We asked members "Do you feel the service you personally get as a customer is better or worse than it was a year ago?"

Some members told us. Read their comments:
February 14, 2018 5:00 AM

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