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Member Profile

Jim Iyoob (21 Yrs in the industry)
Chief Customer Officer
Etech Global Services
3 Connections

     

NEW!

About Me, My Hobbies & Interests!

Jim Iyoob is the Senior Vice President of Sales for Etech Global Services. Jim has over 20 years of contact center outsourcing experience in domestic and offshore inbound, outbound, and live chat operations. Jim is an industry expert in live chat sales and service with an impeccable track record of innovation and advanced business intelligence in this burgeoning area. Jim’s expertise in voice and non-voice outsourcing has enabled him to develop and implement some of the most successful, award winning outsourcing programs in the industry. Recognized as a top revenue producer and motivational leader, Jim exhibits strong team building and facilitation skills resulting in consistent success in exceeding goals and achieving corporate financial and operational results. As a leader in business development, Jim’s charter is to manage existing and new business in addition to Etech’s ecommerce division. Jim’s knowledge base combines grassroots operational know-how with a strategic, in-the-trenches approach to problem solving and delivering winning solutions that fuel strong, consistent ROI. Jim is a passionate, driven and energetic business leader with a strong desire to remain ahead of the curve in outsourcing solutions and service delivery.

Company Details

Etech Global Services is a provider of intelligent sales and service solutions utilizing inbound and outbound voice and web chat. We understand the importance of customer relationships. That’s why all of our solution strategies are driven by the ‘voice of the customer’. Our stringent QA process ensures an ever-improving customer experience. We also gather critical business intelligence data from each customer interaction. And we do everything with the highest integrity and quality possible. These differences allow us to provide industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable our clients to increase revenue and delight their customers.

https://www.etechgs.com
 
           

Editorial Contributions

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