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Member Profile

Jim Rembach (28 Yrs in the industry)
Board Chair

Call Center Coach
(Verified Admin.)1 Connection

Company Details

Call Center Coach

Call Center Coach, LLC is an elearning and peer-driven community to develop the leadership and career skills for call center supervisors and emerging frontline leaders.

CONTACT US

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Editorial Contributions

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GenY Doesn’t Want to Work in Your Call Center Shows Study

The survey finds that more than half of Generation Y employees are looking to leave their jobs within a year.

October 28, 2010

10708

Making Your Contact Center a Strategic Weapon

The contact center is an important component in relationship management. Are companies recognizing and leveraging this fact? Jim Rembach, Senior-Vice-President for Customer Relationship Metrics examines why contact centers may be overlooked.
July 8, 2009

13703

4-Question Surveys: Short And Dangerous

Jodie Monger, President of CRM, discusses how a 4 question survey can be a great technical solution to your problem of not knowing how customers perceive the service delivered. Jodie goes on to discribe how this information can be used to drive change and improve agents.
January 5, 2007

17883

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