JoAnna is a Contact Center and Consumer Solutions Product Management professional who works with companies to improve customer experience with innovative solutions that deliver maximum business value. She has over 25 years of contact center and property management experience and is currently Sr. Director of Product Advocacy for the RealPage Contact Center. Early in her career she worked as a property manager and regional trainer providing a solid foundation regarding the unique needs of our property management companies. Prior to joining RealPage she worked in the BPO/Contact Center Industry managing operations, quality, technology solutions and clients services for major clients including Hilton Hotels, UPS, Qwest Communications, Verizon and T-Mobile.
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