Kinetic is a specialist outsourcing and offshoring BPO company focused on providing the best outsourcing solutions for offshore, onshore or blended services for companies based in the GCC and beyond.
Kinetic is aiming to provide expertise to accelerate business goals by providing customised outsourcing solutions that have a particular focus on improving the overall customer experience.
We effectively fix these problems for business and government by providing a range of targeted services in areas that have the greatest impact on customers. These services include:
1. Customer service management across all channels: voice, web chat, email, social media, snail mail. 2. Sales management across all channels: retail, contact centre and online 3. Back-office management: particularly collections, and claims processing 4. HR & Training: particular focus on improving the customer experience 5. ConsultingPlease Login (add)
Kinetic BPO has released its latest research on technology and customer experience. It finds that the next wave of technology will have a significant impact on a number of industries. August 17, 2015 5:00 AM