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Member Profile

Joe Tawfik
Kinetic BPO
7 Connections

Company Details

Kinetic is a specialist outsourcing and offshoring BPO company focused on providing the best outsourcing solutions for offshore, onshore or blended services for companies based in the GCC and beyond.

Kinetic is aiming to provide expertise to accelerate business goals by providing customised outsourcing solutions that have a particular focus on improving the overall customer experience.

We effectively fix these problems for business and government by providing a range of targeted services in areas that have the greatest impact on customers. These services include:

1. Customer service management across all channels: voice, web chat, email, social media, snail mail.
2. Sales management across all channels: retail, contact centre and online
3. Back-office management: particularly collections, and claims processing
4. HR & Training: particular focus on improving the customer experience
5. Consulting

Editorial Contributions

Kinetic BPO has released a new paper on the complexities of delivering market differentiated CX for the ‘on-demand’ generation
June 16, 2015 5:00 AM
Outsourcing all or part of your call centre is an important business decision that needs to be properly evaluated.
January 26, 2004 5:00 AM

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