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Member Profile

Johannes Allig (9 Yrs in the industry)
Inhouse Sales Manager Central and Eastern Europe
ASC Technologies AG

Company Details

ASC
With the solutions from ASC, users can increase their service quality, protect their assets and react optimally in emergencies.

Challenges of this kind are part of daily business for companies and public safety organizations. With ASC at their side, they benefit from the practice-oriented approach of ASC to not only capture communications streams, but also to structure this flood of data into valuable information which enhances productivity and decreases costs.

ASC is a worldwide software provider of omni-channel recording, quality management and analytics. We address all enterprises with recording needs, especially contact centers, financial institutions and public safety organizations. We record, analyze and evaluate interactions across all media, including fixed line and mobile voice, chat, video, screen and SMS. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.

ASC offers its entire portfolio either as on-premise or as a service provider with a cloud solution. We believe in cloud, and thus offer a truly multi-tenant, highly scalable family of products and services – giving our customers full flexibility, allowing them to invest as they grow, always leveraging our latest technology.

With subsidiaries in the United Kingdom, France, Switzerland, Romania, Dubai, United States, Brazil, Mexico, H
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Editorial Contributions

Multichannel Recording: A Central Feature of Today’s Contact Center
For quality - and process optimization as well as compliance, diverse communications channels must be recorded and integrated into contact center software to fully enable workforce optimization (WFO).
March 13, 2015
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