Member Profile

Johannes Allig
'Product Manager VoIP / CTI'
ASC Technologies AG

Company Details

ASC is a worldwide software company with a variety of solutions to record, analyze and evaluate communications. All multimedia interactions in contact centers, financial institutions and public safety organizations are documented and analyzed. The content of communications becomes transparent, critical information is generated and market trends are revealed, providing real-time business intelligence for immediate management action.

With subsidiaries in the United Kingdom, France, Switzerland, the United States, Brazil, Japan, Singapore and Dubai, as well as certified and vastly experienced distribution partners, ASC’s ambitious projects span more than 60 countries. Headquartered in Germany, ASC is a global player with an export quota of almost 70 percent and a worldwide service network.

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Editorial Contributions

Multichannel Recording: A Central Feature of Today’s Contact Center

For quality - and process optimization as well as compliance, diverse communications channels must be recorded and integrated into contact center software to fully enable workforce optimization (WFO).
March 13, 2015 5:00 AM