John Bardawill is the Managing Director of TMG International, where he helps clients translate marketing, customer experience and change initiatives into meaningful action across their organizations. He has also worked extensively with call centre operations around the world to provide highly focused solutions that drive revenue and profits. John has over 25 years of international marketing, operations and management experience. Prior to founding TMG, he held senior executive roles at Thomas Cook, Thomson Publishing and Southam Newspapers and later became a trusted advisor to organizations like Ericsson, Cable & Wireless, Bell Canada, Rogers, and RBC Insurance. John is the Chairperson of the Canadian Marketing Association’s Customer Experience Council and is on the Board of Directors of the Child Development Institute. He has spoken at numerous industry events and educational institutions, including Columbia University, and is the author of numerous articles for a variety of industry publications. John holds an MBA in Marketing and Finance from the University of Western Ontario.
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