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Member Profile

John Crouthamel (15 Yrs in the industry)
EVP

IVR Technology Group
(Verified Admin.)30 Connections

NEW!

About Me, My Hobbies & Interests!

Specialties: Managing, building, optimizing companies, Interactive Voice Response (IVR) application building/implementation, direct marketing, teleservices (20+ years of inbound and outbound service operation, marketing and technology support), new program set up, program fine-tuning, collections, quality assurance, corporate management, client experience and new business development.

Company Details

IVR Technology Group

IVR Technology Group is the engagement conduit that enables experiences between companies and customers. The Compass Automation Platform is IVR Technology Group's Managed CPaaS (Communication Platform as a Service). It solves customer challenges for uniting siloed data systems and telecommunications networks into a voice and text application foundation. Customers get the best of both worlds; customer service communications automation and consistency of support across all services.

As a “full-stack” CPaaS, there are four primary application areas:
1. Payments: for automated omnichannel payments by credit card or ACH.
2. Broadcast: for omnichannel alerts and notifications
3. Surveys: for automated voice surveys, and
4. CX Automation: IVR builder for complex customer interactions.

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