CAREER TIMELINE: • More than 15 years’ successful experience in Business Development, Sales/Marketing, and Customer Service Support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place. • Possess solid computer skills. • Excellent working knowledge using both Windows and Mac systems; Microsoft Excel, WordPerfect, Microsoft Word. • Ability to train, motivates, and supervises customer service employees. • A team player, acknowledged as “Total Quality Customer Service Professional.” • Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories. • Increased customer retention by 19%, from 72% to 91%. • Reactivated key accounts (min $15.7M/year) and generated 176 accounts since 2005 ($349.3M), utilizing persuasion/mediation skills. • Proactive planning led to notable increase in morale in all departments. • Created customer satisfaction survey, drastically reducing potential problems. • Awarded Top Gainers 2012, Young Manager (Gold) of 2008, Young Manager (Silver) of 2006. • Maintained strong 89% closing ratio.