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John Michne (27 Yrs in the industry)
Vice President
DiRAD Technologies
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Co-owner of 35 year-old company specializing in implementing innovative technology solutions for call centers and enterprises.

Company Details

DiRAD implements technology solutions including call center software, outsourced customer care, Interactive Voice Response (IVR), mass messaging, and AI-based, omnichannel chatbot & voicebot technology.
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Editorial Contributions

Today chatbots are being leveraged by companies for lead generation, customer service, placing orders, and so much more. Chatbots are an effective tool, but they are not magic. They are only as good as you make them. Unfortunately, not all chatbots are a success.
July 5, 2021
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By now you may have heard of Intelligent Virtual Assistants and understand the basic concepts of how this technology is a great advancement for businesses and consumers. But what does an IVA look like when it is functioning? What are the situations and platforms where you would find an IVA in action...
June 7, 2021
 821 
How many customers are you missing out on because you lack the resources to interact with them 24 hours a day? You might be ready to consider automating your communications to capture those contacts that usually walk away because they can’t reach you.
March 29, 2021
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