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Member Profile

John Stavrakis (7 Yrs in the industry)
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About Me, My Hobbies & Interests!

An Executive level manager, I've been in the Contact Centre industry for 23 years in varying leadership roles. My vision for contact centres is simple - to deliver the highest performing contact centre capability in the industry I represent and to continuously challenge the status quo. Professional Goal/Focus: Develop sustainable business models which returns satisfactory financial rewards each year. Specialties: Business Development, Contact Centre Telephony integration, Project Management, Contact Centre Strategic Development, greenfield sites

Company Details

Serco’s Business Process Outsourcing (BPO) capabilities offer middle and back office solutions to public and private sector organizations globally. With a presence in ten countries, 98 locations and a strong workforce of more than 50,000 employees it is among the top 20 global BPO players with onshore, offshore and near shore capabilities in the US, UK, Europe, Middle East, India, Mauritius, Philippines, Guatemala and Australia. With flexibility in designing solutions to suit client requirements, Serco’s BPO capabilities have helped clients to re-engineer processes across industry verticals such as Banking & Financial Services, Travel, Transportation & Hospitality, Healthcare, Logistics, Utility, Retail & Manufacturing, Telecom, IT & Online services, Media, Education and Entertainment. We provide transactional, process and voice support, finance and accounting services, and business transformation consulting, making us strongly placed to provide our customers with a broad range of end-to-end business services. Serco closely partners with clients to offer a blend of subject matter expertise, operational know-how, innovative technol
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Hi, interested to know what internal campaigns you have run to launch NPS? We have a few things in mind, but really want something different. If you have any ideas or happy to share what you've done, ...
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