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I head up the sales organization for Yactraq, where we provide best in class voice and text analytics for quality, categorization and more. Additionally we now provide predictive machine learning capabilities for lead and customer churn scoring, as well as real-time agent assist BOTs.

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Yactraq provides speech analytics software for Voice-of-the-Customer and Contact Center Quality Management applications. Yactraq is a Gartner Cool Vendor in Core AI and is mentioned in several Gartner reports including the CRM Vendor report. Yactraq is a provider in the speech analytics market and offers customized free trials of its Omnitraq product. Customers across industry verticals derive value from speech analytics in use cases such as Customer Feedback, Agent Performance Evaluation, Sales Analytics, Customer Service Analytics and Compliance, among others.

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