Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Member Profile

Jon Kaplan
President
TeleDevelopment US

NEW!

About Me, My Hobbies & Interests!

· President & Founder of TeleDevelopment Services, Inc. · 1997 National President of the American Teleservices Association (ATA) and is currently the Chairperson for the ATA International Committee. · 1999 recipient of Call Center Magazine Industry Pioneer of the Year · Author of numerous industry articles and a frequent speaker at national and international contact center conferences · Started my call center career in 1979, spent my first 8 years managing the start-up of in-house call center operations for the BF Goodrich Company and General Motors · Spent 6 years in the service agency arena, working as vice-president of a large service agency and then as founder and president of my own service agency. · Recipients of a number of industry awards, including two Telo Awards (ATA) and one ACCE Award (Customer Interface Magazine)

Company Details

TeleDevelopment US

TeleDevelopment has been providing clients with global outsourcing and back-office solutions since 1991. Since that time, we have supported over 450 captive and outsourced contact centers and BPO providers’ human capital and processed development needs.

Our expertise is the result of engagements with in-house as well as service providers and shared service centers throughout the world. Working from our offices in the United States, and the Philippines; we deploy experienced professionals to help organizations succeed from any location — domestic, near-shore, and offshore.

We provide most comprehensive HR solutions to help make your organization more streamlined and effective:

>Versant, our automated telephone agent screening tool
>Near Hire through Management Training
>Executive Recruiting
>Agent Staffing
>Outsourced HR Management
>Consulting Services.