Member Profile

Jon Kenneth Layug
Senior Operations Manager
PCCW Teleservices (Philippines), Inc.
107 Connections

Company Details

HKT Teleservices is a business process outsourcing (BPO) provider skilled in all facets of voice and non-voice customer service, technical support, sales, customer retention and related services. We operate a global network of 24-hour, multi-channel contact management centers via hubs in the U.S., mainland China, Hong Kong, the Philippines and Panama.

We provide multi-lingual solutions in English, Spanish, Mandarin, Cantonese, and many other Asian languages. Your business is our language…and we have the multilingual capabilities to help you speak with over half of the world’s population.

It is our vision to be the leading customer management service provider delivering innovative customized solutions to multinational clients.

Our flexible business model is designed to meet client requirements and maximize opportunities from every contact. Managing over 90 million customer and prospect contacts annually in 15 different languages, our solutions help clients improve customer satisfaction, increase revenue generation opportunities, and obtain greater cost efficiencies overall.