Welcome to Europe’s leading call & contact centre event, showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world! Read More...
Capita - Our ‘Go Local’ campaign was set up to encourage our employees to use their one paid day a year to volunteer during working hours. Over 200 employees volunteered their time across 17 cities. Find out how we did it: https://bit.ly/2rrxgo0
babelforce - We can learn a lot from a "warts and all" post-mortem. This video goes through a big fail in fulfilment and in the #cctr . After analysis we found the core issue-a common one we see in #servicecenters . Do you have the ability to prevent this kind of issue? https://buff.ly/2ARP3Jb
Netcall - Over 30 customer service applications at Nationwide are powered by MATS helping to deliver significant cost savings, efficiency improvements and most importantly customer service enhancements. Learn more in the video and case study: https://buff.ly/2B8SFXw
HCL - We are proud to win the #innovation partner award at CISCO Supplier Awards, 2018! The award establishes HCL as a strategic partner, positioning both organizations as next-gen enterprises. http://bit.ly/2B2nWwh
Windsor Telecom, Plc. - Congratulations go to Kat Parsons, our Star of the Month! Kat is on a winning streak and was also awarded Top Sales Person and Most Valuable Person for 2018. Thank you Kat for all your hard work and dedication!