Wiki Malahini means, New comer to the islands. Founded in January 2011, Wiki Malahini commenced operations with the aim of revolutionizing the way BPO’s work.
CEO & Founder Brock Donald, felt there was a lack of customer service in the outsourcing industry. Through dealings in the Philippines, Malaysia and India, Brock saw an opportunity to improve and provide a better service than he had previously experienced.
“My first experiences with outsourcing companies, I felt a disconnection between the resources and myself. This was mainly because the outsourcing industry appeared more focused on growth, and not necessarily sustaining, or helping develop their existing accounts. This often created a lapse with account management. This was time consuming, cumbersome, and outdated. I knew there was a better way to offer this service, so commenced the Wiki Malahini journey.”
With this philosophy, we have grown and developed our products and services to cater for all businesses, from Small Medium to Large corporations.
Our unique value is in our internal processes and experienced management style to encourage and invoke the best out of youPlease Login (add)
The Call and Contact Centre Expo is Europe’s leading event for forward-thinking contact centre and customer experience professionals, showcasing the latest tools, strategies and innovations that are shaping the future of the industry. On the 21st and... Read More...