Contact Centre Manager
I have extensive experience in managing an inbound & outbound call centre with project management, recruitment, managing customer expectations, maintaining service level agreements, quality assurance , Root cause analysis , CRM and VOC experience. I am a passionate , enthusiastic person that is seeking a platform where I can learn from others to improve myself and my contact center as well as contribute to the industry by sharing tips, best practice and customer feedback...in short , I want to add value and make a difference to people's lives!
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
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